Peoplecert CMS7 : ITIL V3 Foundation

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question #1
How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

A. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
B. Each stage should be carried out once in the order Plan-Do-Check-Act
C. The entire cycle should be repeated multiple times to implement Continual Improvement
D. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement

Question #2
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

A. Resources and Capabilities
B. Services and Infrastructure
C. Applications and Infrastructure
D. Utility and Warranty

Question #3
Which of the following are the main objectives of incident Management? Select all that apply

A. To minimize adverse impacts on business operations
B. The restore normal service operation as quickly as possible
C. To automatically detect service affecting Events

Question #4
When should tests for a new service be designed?

A. At the same time as the service is designed
B. After the service has been designed, before the service is handed over to Service Transition
C. As part of Service Transition
D. Before the service is designed

Question #5
Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?

A. Business management
B. Service desk manager
C. the change manager
D. IT management

Solutions: