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ITIL Foundation Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the key concepts of service management
- Understand 7 ITIL practices
- Understand the four dimensions of service management
- Understand the activities of the service value chain, and how they interconnect
- Understand the purpose and components of the ITIL service value system
- Know the purpose and key terms of 15 ITIL practices
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ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Service relationships and value co-creation - Value, outcomes, costs, and risks |
| ITIL Guiding Principles | - Think and work holistically - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Start where you are - Progress iteratively with feedback - Optimize and automate |
| ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) |
| Four Dimensions of Service Management | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
| ITIL Service Value System (SVS) | - Guiding principles integration - Service Value Chain activities - Opportunity, demand, and value - Governance |
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