Oracle 1z0-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What are the three different types of pull policy for queues?

A) Strict Priority
B) First Due
C) Standard
D) Advanced
E) Manual
F) Round Robin

2. A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A) The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
B) The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
C) The profile to which the agent is assigned does not have the incident workspace assigned.
D) The profile to which the agent is assigned does not have the Interface Access check box selected.
E) The profile to which the agent is assigned does not have a navigation set assigned.

3. Which two statements are true about linking products, categories, and dispositions?

A) A leaf product's links are inherited from its parent product.
B) Links can be automatically created to categories and dispositions based on answers an incidents.
C) Product-category linking is independent of product-disposition linking.
D) Product-category linking restricts customers from searching on the Customer Portal.
E) Links can be created only between the parent levels of products, categories, and dispositions.

4. What must you set to enable the email channel?

A) EGW_ENABLED
B) EGW_UPDATE_BY_CREATE
C) EGW_SECURE_UPDATE_ENABLED
D) EGW_SAVE_EMAIL_HEADERS
E) EGW_AUTO_CONT_CREATE

5. Which two components can be edited in a standard report?

A) Permissions
B) Non-selectable filters
C) Report headings
D) Column headings
E) Schedules
F) Graphs

Solutions: