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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure |
| Topic 2: Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
| Topic 3: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
| Topic 4: Implementation & Configuration | 25% | - Licensing and feature activation - System setup, user and extension configuration - Call routing, ARS, trunk configuration |
| Topic 5: Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Small Community Network (SCN) design - Site topology, scalability, and capacity planning |
| Topic 6: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question #1
For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
A. Set IP address of call accounting software.
B. Install Delta Server.
C. Set CDR.
D. Set SMDR.
Question #2
Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class "A"24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C. Power-over-Ethernet switch conforming to 802.3af standards
D. Class "B"24 Volt power supply
Question #3
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. HTTP
C. MAPI
D. IMAP
Question #4
Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A. Embedded Voicemail is not running properly.
B. All cards may not be seated correctly.
C. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D. You need to buy additional licenses
Question #5
On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
A. SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
B. SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
C. SIP Calls will be routed by the IP office routing table.
D. SIP Calls will be routed by the IP office NAT table.
Solutions:
| Question #1 Answer: A,D | Question #2 Answer: B,C | Question #3 Answer: D | Question #4 Answer: B | Question #5 Answer: C |


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