Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Give the logged in user full control of the C:\temp directory.
B) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
C) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
D) Give the logged in user full control of the C:\ directory.

2. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Administrative Tools
B) Server Manager
C) ComputerManager
D) Control Panel

3. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) after you selectACCCM services
C) after you install ACCOM
D) afteryou install Microsoft Windows 2008 Server R2

4. A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A) Voice Portal
B) One-X
C) Recorder
D) Workforce Optimization (WFO)

5. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Disable the ACCCM Range Management feature in the Dialing Plan tab.
B) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Check the 'Do Not Sync' box in the Dialing Plan tab.

Solutions: