Avaya 37820X : Avaya Midsize Solution Design Exam

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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A) IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
B) The IP Office can be virtualized in either a Nutanix or a VMware environment.
C) IP Office uses many of the same components and applications such as SBCE and System Manager.
D) IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.

2. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that Information but It is available using a third-party call accounting application.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office does not track that information but it is available with a call center application.
D) IP Office tracks that information and It Is provided In a CSV format.

3. Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?

A) They decrease solution complexity by reducing features.
B) They will gain greater flexibility.
C) They can shift to cloud storage for data and Information.
D) They Improve and extend the mobile infrastructure.

4. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Communication Control Toolkit database
B) The Contact Center Manager Server database
C) The Contact Center Manager Administration database
D) The Contact Center Multimedia database

5. With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

A) Two users with Power User licences
B) One user with Office Worker licence, one user with Power User licence
C) Two users with Avaya Equinox Conferencing host licences
D) Two users with Avaya Equinox Meetings Online virtual meeting rooms

Solutions: