Facebook 600-101 : Facebook Certified Community Manager

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Facebook Certified Community Manager Sample Questions:

1. Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A) Create and schedule content to reinforce the guiding principles of the community
B) Create a poll in the community to ask whether new guiding principles should be introduced
C) Use the decline with feedback tool to remind people of the group rules they have violated
D) Ask the members who go against group rules to explain themselves in the comments

2. A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A) Comment on every post that members make in the group.
B) Create a group rule that requires daily engagement to remain in the group.
C) Highlight top commenters in a special weekly post.
D) Look at engagement insights to compare the daily number of posts.
E) Enlist a scheduling tool to create daily topical posts to encourage conversation.

3. A community manager of a tech startup wants to develop new customer acquisition channels. The startup has a Facebook Page and an Instagram account with a combined reach of 80,000.
The chief marketing officer of the startup directs the community manager to research how to launch a podcast. The startup has not previously used podcasts.
Which first step should the community manager take?

A) Launch the podcast at the earliest possible time, and promote it exclusively on the Facebook Page.
B) Research all existing podcasts in the industry and find content that has not been produced previously
C) Analyze the best-performing content across the current social media presence for potential reuse in the podcast.
D) Research and purchase the appropriate tech equipment to record podcasts, and submit expenses to their manager.

4. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Direct members to report repetitive questions using the Report to Admin tool
B) Add useful posts to a topic tag dedicated to frequently asked questions
C) Ask members to tag an admin every time someone asks a repetitive question
D) Pin a post as an announcement in the group
E) Create a frequently asked questions learning unit

5. An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)

A) Remove the member who created the post from the group.
B) Delete the post and use the Give Feedback feature.
C) Reply to the post and explain that this behavior is not allowed.
D) Repost the group guidelines regarding self-promotion.

Solutions: