Apple 9L0-005 : Apple Desktop Service Certification Exam

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Apple Desktop Service Certification Sample Questions:

1. A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A) The cable modem needs to be restarted.
B) AppleTalk is not enabled on the computer's Ethernet port.
C) The cable modem's Ethernet port is not compatible with the computer's Ethernet port.
D) The computer is not running the latest version of Mac OS X.

2. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?

A) TCP/IP
B) Ethernet cable
C) Coaxial cable
D) Mac mini

3. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A) Always place ESD-sensitive components on metal surfaces.
B) Use static-shielding storage bags for ESD-sensitive components.
C) Ground yourself and the equipment you are working on.
D) Do not touch anyone who is working on ESD-sensitive components.
E) Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
F) Handle all ESD-sensitive boards by the connectors, not the edges.

4. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Run diagnostics
B) Verify problem
C) Try quick fixes
D) Clean plastics
E) Verify repair

5. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A) It signifies that Apple Hardware Test requires more memory.
B) It signifies that all memory slots are occupied.
C) It signifies that test results have been memorized.
D) It signifies that memory should be replaced.

Solutions: