Apple 9L0-006 : Apple Macintosh Service Exam

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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Which of the following tools would be the most appropriate to use when verifying whether a backup battery inside a Mac is faulty?

A) Magnetizer
B) Multimeter
C) Torx driver
D) Flashlight

2. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Not enough RAM
B) Dead battery
C) RAM not completely seated
D) Faulty optical drive

3. Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A) Run diagnostics
B) Verify problem
C) Try quick fixes
D) Clean plastics
E) Verify repair

4. Examine the exhibit. What is the name of this special Apple tool?

A) MacBook Spring Adjustment Tool
B) iMac Gap Measurement Tool
C) Xserve Processor Alignment Wrench
D) Mac Pro Wrench

5. Which of the following scenarios would be most appropriate to use Apple Hardware Test?

A) You want to test a Mac's Ethernet port after its logic board has been replaced.
B) You want to verify that Mac OS X has been installed properly.
C) You need to check the Mac's LCD display for any pixel anomalies.
D) You are unsure if the customer's issue is caused by software or hardware.

Solutions: