Salesforce AP-203 : Communications Cloud Accredited Professional

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question #1

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Do not migrate legacy assets and leverage external objects within salesforce to access them
B. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
C. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
D. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

Question #2

ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
B. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
C. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
D. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

Question #3

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Pricing plan
B. Attribute
C. Price lists
D. Fields
E. Calculation Matrix

Question #4

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use call out to fully automate the flow so that no manual steps are required
B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C. Use data raptor to assist with integration and introduce several manual task into the flow.
D. Use the integration procedure to manage the various task that technician need to undertake

Question #5

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
B. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
D. Ensure platform events mode is enabled

Solutions: