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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 2: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 3: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 4: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 5: User Management | 8%–12% | - Organizational structure - Business user setup - Role and access management |
| Topic 6: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 7: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 8: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 9: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 10: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Topic 11: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 12: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Topic 13: Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Topic 14: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 15: Integration | 8%–12% | - Middleware and communication arrangements - Web services and APIs - Integration with SAP ERP / CRM |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Your customer configured External Pricing with SAP ERR For which of the following Business Objects is External Pricing supported? (2 correct answers)
A) Sales Activities
B) Sales Quotes
C) Sales Leads
D) Sales Order
2. Which dropdown lists in the Product facet can you use to add products to a sales order? (3 correct answers)
A) Past order
B) Product list
C) Opportunities
D) Promotions
E) Quotes
3. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A) Blogs
B) Linkedln
C) Twitter
D) E-mail
E) Facebook
4. What is returned when you execute Request External Pricing in the sales quote? (3 correct answers)
A) Bill of Materials
B) Storage location details
C) Configurable products
D) Credit check
E) Availability to promise
5. In the key user tool, which of the following properties are available for fields? Choose the correct answers.
A) Mandatory
B) Hidden
C) Read only
D) Invisible
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A,B,D | Question # 3 Answer: C,D,E | Question # 4 Answer: A,D,E | Question # 5 Answer: A,C |
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