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IBM C9020-971 : IBM Enterprise Storage Technical Support

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Oct 31, 2026

Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Topic 1: Storage Administration and Management- Capacity planning and optimization
- Storage monitoring and performance management
- Volume provisioning and configuration
Topic 2: Data Protection and Availability- Replication technologies
- High availability and disaster recovery
- Backup and restore concepts
Topic 3: Storage Fundamentals- Storage architectures and tiers
- RAID concepts and data protection mechanisms
- Basic storage concepts (block, file, object)
Topic 4: IBM Storage Solutions Overview- IBM storage product portfolio overview
- Enterprise storage system components
Topic 5: SAN and Networked Storage- Fibre Channel SAN concepts
- iSCSI and IP-based storage networking
- Zoning, masking, and connectivity
Topic 6: Troubleshooting and Support- Log analysis and problem determination
- Common storage issues and diagnostics
- Performance troubleshooting

IBM Enterprise Storage Technical Support Sample Questions:

Question #1
Which XIV option addresses rapid data growth and financial concerns?

A. Distributed Data
B. Growth on Demand
C. Advanced System Placement
D. IBM Global Financing


Question #2
Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?

A. IBM FlashSystem 840
B. IBM XIV
C. IBM FlashSystem 820
D. IBM DS8870


Question #3
A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

A. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
B. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
C. The IBM XIV has two hot spare drives per module to handle failures.
D. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.


Question #4
A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

A. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
B. Determine how energy allocated to IT resources is used to produce business results.
C. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
D. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.


Question #5
Which data type will have the best compression ration with Real-time Compression?

A. Databases
B. JPEG images
C. File and print
D. Encrypted data


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: D
Question #3
Correct Answer: A
Question #4
Correct Answer: A
Question #5
Correct Answer: A

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