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SAP CRM Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| CRM User Interface | Describe CRM user interface TCRM20 OR CR580 | > 12% |
| SAP CRM Business Scenarios | Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics. TCRM10 OR SAPCRM | 8% - 12% |
| SAP CRM Master Data | Describe Business partners, organizational management and product master TCRM10 OR CR100 | > 12% |
| SAP CRM Basic Functions | Describe CRM Billing, partner processing, actions and pricing fundamentals TCRM20 OR CR100 | > 12% |
| SAP CRM Interaction Channels | Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center TCRM10 OR SAPCRM | > 12% |
| SAP CRM Transactional Processing | Describe Activity management and transactional processing TCRM20 OR CR100 | 8% - 12% |
| SAP CRM Technology & Integration | Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals TCRM10 OR SAPCRM, CR100 | > 12% |
| CRM Middleware | Describe CRM Middleware, Data Exchange with R/3 Backend TCRM20 OR CR500 | 8% - 12% |
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SAP CRM Certification Exam Details:
| Exam Price | $550 (USD) |
| Schedule Exam | SAP Training OR Pearson VUE |
| Level | Associate |
| Exam Code | C_TCRM20_73 |
| Passing Score | C_TCRM20_73 - 63% |
| Number of Questions | 80 |
| Sample Questions | SAP CRM Certification Sample Questions |
| Duration | 180 mins |
| Exam Name | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Reference Books | TCRM10, TCRM20 |
SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Marketing | - Segmentation and lead management - Campaign management |
| Interaction Center and Web UI | - Interaction Center basics - CRM Web UI navigation and personalization |
| Service Management | - Service requests and transactions - Service processing and support |
| Reporting and Analytics | - Analytics and monitoring - Standard reporting tools in SAP CRM |
| Master Data Management | - Business partner concepts - Product master data |
| Sales Processing | - Sales cycle and opportunities - Sales order processing in CRM |
| SAP CRM Basics | - Integration with SAP ERP and other systems - Architecture and components of SAP CRM |
| System Configuration Overview | - Basic customizing in SAP CRM - Organizational management |
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