EXIN EX0-101 : ITIL Foundation V 3.0 & ITIL Foundation

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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following can help determine the level of impact of a problem?

A) Definitive media library (DML)
B) Configuration management system (CMS)
C) Statement of requirements (SOR)
D) Standard operating procedures (SOP)

2. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) Amongst the duties of the ECAB is the review of completed emergency changes
B) The ECAB considers every high priority request for change
C) The ECAB will be chaired by the IT director
D) The ECAB will be used for emergency changes where there may not be time to call a full CAB

3. Which one of the following is the BEST definition of an event?

A) Any change of state that has significance for the management of a configuration item (CI) or IT service
B) An unplanned interruption to an IT service or a reduction in the quality of an IT service
C) Reducing or eliminating the cause of an incident or problem
D) The unknown cause of one or more incidents that have an impact on an IT service

4. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

5. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Measures for optimization are identified
B) The cost of the service is designed, predicted and validated
C) Service value is modeled
D) Service value is visible to customers

Solutions: