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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Delivery Processes | 15% | - Availability management - Information security management - Financial management for services - Service continuity management - Service level management - Capacity management |
| Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
| Relationship Processes | 15% | - Business relationship management - Supplier management |
| Control Processes | 20% | - Configuration management - Release and deployment control - Change management |
| Resolution Processes | 10% | - Problem management - Service request management - Incident management |
| The Service Management System (SMS) | 20% | - Governance and responsibilities
|
| Service Design and Transition | 5% | - Service transition
|
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