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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Presales Service Process | - Solution positioning and design - Customer requirement analysis |
| Topic 2: AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Topic 3: AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| Topic 4: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?
A) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
B) It is the oldest codec and has the widest compatibility.
C) It uses the most bandwidth, guaranteeing the best quality.
D) It is only used for video calls.
2. When implementing a virtualized AICC environment, which resource is often over-provisioned initially, leading to inefficiency?
A) Memory (RAM)
B) Network Interface Cards (NICs)
C) CPU Cores
D) Storage Capacity
3. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
A) Hybrid deployment
B) Public cloud (SaaS) deployment
C) Managed service deployment
D) On-premises deployment
4. The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.
A) False
B) True
5. When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?
A) Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
B) Use a pause-and-resume recording method to momentarily stop recording during payment entry.
C) Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
D) Record the entire call including DTMF tones and encrypt the recording at rest.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |


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