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HP HP2-E18 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contracting and Service Delivery Basics | - Service delivery lifecycle overview - Service agreements and contract structures |
| Topic 2: HP Services Portfolio Overview | - Managed services and support services overview - HP service offerings and lifecycle services |
| Topic 3: Sales Fundamentals for HP Services | - Consultative selling approach - Identifying customer needs and business outcomes |
| Topic 4: Customer Engagement and Sales Process | - Stakeholder management and communication - Sales cycle management |
| Topic 5: Solution Positioning and Value Selling | - Competitive differentiation strategies - Value proposition of HP services |
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