EXIN ITIL-F : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?

A) Service capacity management
B) Service portfolio management
C) Service level management
D) Service catalogue management

2. Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?

A) The facilities management function
B) Customers
C) Suppliers, manufacturers and vendors
D) Internal departments

3. Which of the following service desk organizational structures are described in service operation?
1 . Local service desk
2 . Virtual service desk
3 . IT help desk
4 . Follow the sun

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

4. Which of the following are objectives of service level management?
1 : Defining, documenting and agreeing the level of IT services to be provided
2 : Monitoring, measuring and reporting the actual level of services provided
3 : Monitoring and improving customer satisfaction
4 : Identifying possible future markets that the service provider could operate in

A) All of the above
B) 1 and 2 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

5. Which service lifecycle stage supports the creation of a portfolio of quantified services?

A) Service design
B) Service level management
C) Service strategy
D) Service operation

Solutions: