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EXIN ITIL Deutsch : ITIL V3 Foundation (ITIL Deutsch Version)

ITIL Deutsch

Exam Code: ITIL-German

Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)

Updated: Sep 05, 2026

Q & A: 505 Questions and Answers

ITIL Deutsch Free Demo download

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the four dimensions of service management- Describe the four dimensions: Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
Topic 2: Understand the activities of the service value chain, and how they interconnect- Describe the interconnected nature of the service value chain and its activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Topic 3: Understand the key concepts of service management- Describe the key concepts of service relationships
- Recall the definition of: service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Topic 4: Know the purpose and key terms of selected ITIL practices- Describe the purpose of selected practices
  • 1. Continual Improvement
  • 2. Change Control
  • 3. Incident Management
  • 4. Service Desk
  • 5. Problem Management
  • 6. Service Request Management
  • 7. Service Level Management
- Define key terms for selected practices
Topic 5: Understand how the ITIL practices contribute to the service value chain- Explain the role of selected practices in the service value chain
Topic 6: Understand the purpose and components of the ITIL service value system- Describe the ITIL service value system
Topic 7: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welche der vier Dimensionen trägt am MEISTEN zur Definition der zur Bereitstellung von Diensten erforderlichen Aktivitäten bei?

A. Partner und Lieferanten
B. Wertströme und Prozesse
C. Organisationen und Personen
D. Information und Technologie


Question 2

Was ist der Zweck der Praxis des „Bereitstellungsmanagements“?

A. Zum Schutz der Informationen, die das Unternehmen zur Ausübung seiner Geschäftstätigkeit benötigt
B. Zum Verschieben neuer oder geänderter Komponenten in Live-Umgebungen
C. Um neue und geänderte Dienste und Funktionen zur Nutzung bereitzustellen
D. Zur Planung und Verwaltung des gesamten Lebenszyklus aller IT-Assets.


Question 3

Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?

A. Vorfallmanagement
B. Kontinuierliche Verbesserung
C. Problemmanagement
D. Aktivierung ändern


Question 4

Ordnen Sie die folgenden Schritte des Software-Lebenszyklus in der richtigen Reihenfolge an.
1. In den Ruhestand gehen
2. Test
3. Bedienen
4. Bereitstellen
5. Ideenfindung
6. Entwickeln
7. Gestaltung

A. Keines der oben genannten
B. Ideenfindung, Design, Entwicklung, Bereitstellung, Test, Betrieb, Außerbetriebnahme
C. Außer Betrieb nehmen, testen, betreiben, bereitstellen, Ideenfindung, entwickeln, entwerfen
D. Ideenfindung, Testen, Entwickeln, Bereitstellen, Entwerfen, Betreiben, Außerbetriebnehmen


Question 5

Was ist ein Zweck der Praxis des „Service Level Managements“?

A. Die Verbindungen zwischen der Organisation und ihren Stakeholdern herstellen und pflegen
B. Um sicherzustellen, dass die Lieferanten der Organisation und ihre Leistung angemessen verwaltet werden
C. Um klare geschäftsbasierte Ziele für Service-Levels festzulegen
D. Zur Unterstützung der vereinbarten Qualität eines Dienstes, der alle vereinbarten, vom Benutzer initiierten Serviceanfragen bearbeitet


Solutions:

Question 1
Answer: B
Question 2
Answer: B
Question 3
Answer: D
Question 4
Answer: B
Question 5
Answer: C

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