PDF Version DemoITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
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Preparation Process
Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
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EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Problem Management | - Problem Management Process
|
| Topic 2: Functions and Roles | - Operational Roles & Functions
|
| Topic 3: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 4: Service Desk | - Service Desk Function
|
| Topic 5: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 6: Event Management | - Event Management Process
|
| Topic 7: Incident Management | - Incident Management Process
|
| Topic 8: Access Management | - Access Management Process
|
| Topic 9: Request Fulfilment | - Request Fulfilment Process
|
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