IBM P9560-043日本語 : IBM Business Partner SaaS Support Mastery Test v1 (P9560-043日本語版)

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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Providing regular status updates,
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Managing End User satisfaction issues
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Managing cases from the first call through to resolution
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Obtaining additional information for debugging
• As feasible providing solutions, workarounds or fixes for errors / problems
• Tracking customer incidents / cases
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Identify known errors and provide resolution to End User
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Implement solution, workaround or fix, as provided by IBM.
• Have and maintain a system
• Having committed responses times
• All communication with your End User
• Logging all calls
• Assigning severity
• Setting realistic expectations
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Include the Technical Support as specified in the applicable
• Providing regular status updates
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• confirming next steps in problem investigations

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• SaaS Support Portal Severity Levels
• Overview of Support through the Software Support Portal
• Support Roles and Responsibilities
• Level 2 Support: IBM Responsibilities
• Software Support Portal Escalation Process
• Level 1 Support: Business Partner Responsibilities
• Software Support Portal Knowledgebase
• Objective of IBM Support
• End User Responsibilities
• SaaS Support Portal Escalation Process
• Software Support Portal
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Where to go for Level 2 Support
• SaaS Support Portal
• Overview of Dealing with Problems
• Software Support Portal Severity Levels
• SaaS Support Portal Knowledgebase

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How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Passing Score: 34 or higher
• No of Questions: 48 Questions
• Examination Fees: $180 USD
• Types of questions: Performance Based Questions
• Length of Exam: 75 min
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

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