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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| Topic 2: Best Fit Solutioning | 27% | - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them |
| Topic 3: OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment |
| Topic 4: FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question 1
Which two statements about OmniStudio's Data Mapper (DataRaptor mapping) capabilities are true? Choose 2 answers
A. Field mappings can only map one-to-one without any transformation
B. Data Mapper cannot handle nested JSON structures at all
C. Nested/related object data can be flattened into the output JSON
D. Field mappings can apply formulas during extraction or transformation
Question 2
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?
A. 5
B. 2
C. 1
D. 6
Question 3
A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
Step 1: Enter account name to retrieve account information
Step 2: Review and edit account information
Step 3: Select products
Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?
A. Use an Edit Block in Step 4 to enter payment information.
B. Remove Step 1 and prefill the account information automatically.
C. Divide Step 2 into two steps, so each task is distinct.
D. Use Multi-select elements in Step 3 for the product list.
Question 4
You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?
A. Null values do not get updated through Data Loader.
B. Null values cannot be ignored. If they are present in CSV, they get updated as null.
C. Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox.
D. Modify the CSV file and remove the records which have null values, and update them manually.
E. Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox.
Question 5
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
- A view with information about a customer account
- A list of contacts and cases associated with the account
- All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
A. FlexCards
B. Customer IntellView
C. Lightning Record Page
D. OmniScript
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |


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