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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Design & Planning | 25% | - Customer Requirements & Expectations - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog |
| Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Customer Satisfaction & Service Reviews - Performance Analysis |
| Service Operations & Governance | 30% | - Incident, Problem & Change Management - Escalation & Stakeholder Communication - Service Monitoring & Reporting |
| SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - Nokia SDM Model & Principles - ITIL/COBIT Alignment |
Nokia SDM Certification - NI Sample Questions:
Question #1
What is RTI?
A. An external database linking SAP and E-doc
B. Interface between SAP and IPM.
C. Interface between Change management and Quality module.
D. Interface between Site quality module and IPM.
Question #2
Proposed changes from a Change Management process always require a new or revised:
A. Estimation of changes to cost, schedules and resource plan.
B. Project team organization.
C. Procurement plan.
D. Cost baseline.
Question #3
A roll-out project has known a very difficult start with lots of delay. The customer now wants a meeting to discuss the project status and some key issues. What kind of report and KPI's could be used to demonstrate to the customer that the project is now under control and improving?
A. Report showing RA + TILT KPI from beginning of the project till today.
B. Report showing the amount of ordered equipment and their delivery lead-times.
C. Report showing the PARD and TILT KPI from beginning of the project till today.
D. Report showing Order intake figures, Cash flow and PARD KPI from beginning of the project till today.
Question #4
Which of the following are typical milestones from TI scope of work?
A. MS12 Construction Works ends and MS13 Ready for Implementation.
B. MS11 Construction Works starts and MS17 Site Acceptance.
C. IS13.1 Main Equipment on Site, MS14 Delivery Acceptance, MS15 Implementation starts and MS16 Implementation Ends.
D. MS15 Implementation starts and MS16 Implementation Ends.
Question #5
When must a Change Management process be initiated?
A. When the CT Head acknowledges that the customer will accept to negotiate the changes in the scope of the contract.
B. When there is a significant change in the scope of the project.
C. When the Customer sends a formal request for additional Scope of Work.
D. Whenever the project execution requires services or materials different from those agreed in the contractual scope of work.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: D |


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