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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -x cms
C) pkginfo -r cms
D) pkginfo cms

2. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Predicted Wait Time
B) Service Objective
C) Reserve Agent
D) Vector queuing priority

3. Which two statements about CMS and CM connectivity are true? (Choose two)

A) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
B) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
C) The switch can have a direct-connect to the CMS
D) The switch and CMS can he connected through a network.

4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the File System Partition size on the CMS.
C) Increase the Data Storage Allocation on the CMS.
D) Increase the number of VDNs on the Communication Manager

5. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms svc menu, pkg_install option

Solutions: