Avaya Workforce Engagement Support Certified : 33160X

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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

A) MSA and DMSA account
B) Administrator account
C) IMSA account
D) Wsuper user account

2. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) The archive role resides on the recorder.
C) It uses campaigns (rules) to determine which recordings to archive.
D) It pulls and archives specified recordings from a local recorder only.

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Condition
B) Schedule
C) Attribute
D) Rule

4. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A) You are using the wrong URL.
B) You have the pop-up blocker turned on.
C) You are using Internet explorer 11.
D) You so not have network connectivity to the Application Server.

5. You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A) It showed CTI metadata association.
B) It received CTI events.
C) It showed CTI statistics.
D) It recorded management information.

Solutions: