The Beryl Institute Certified Patient Experience Professional : CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A. Purposeful hourly rounding
B. Immediate response to call lights
C. Effective communication
D. Clear explanation of treatment plan

Question 2

What would be the BEST composition for a multidisciplinary rounding team to round on ICU patients?

A. The attending physician, pulmonologist, immunologist, and cardiologist
B. The ICU nurse leader, primary nurse, respiratory therapist, and patient care assistant
C. The attending physician, nurse leader, primary nurse, case manager, pharmacist, and spiritual care provider
D. The medical chief of staff, attending physician, house supervisor, patient registrar, and spiritual care provider

Question 3

Which option is BEST used to understand an individual's patient experience within a healthcare organization?

A. Patient focus group
B. Patient and family advisory council
C. Patient complaint
D. Patient shadowing

Question 4

Which are the MOST utilized data sources for evaluating service?

A. Service recovery logs and community advisory committees
B. Post-visit phone call feedback
C. Patient (or family) complaints and patient satisfaction data
D. Compliment data and focus groups

Question 5

What would be included as part of a central process when applying Lean principles to health care?

A. Community interviewing
B. Mystery shopping
C. Experience diagramming
D. Value stream mapping

Solutions: