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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 20% | - Pega Voice AI - Pega Call configuration - Email bots and agentic channels - Pega Digital Messaging |
| Topic 2: Data Integration | 15% | - Common Data Model - Entity relationships and configuration - External data integration and storage options |
| Topic 3: Core Business Outcomes | 5% | - Contact center value drivers - Contact center foundations |
| Topic 4: User Experience | 20% | - Composite tabs and agent interface configuration - Composite best practices - Constellation UX best practices |
| Topic 5: Interaction Management | 20% | - Agent suggestions and guidance - Pega Knowledge Buddy and content management - Customer Verification - Business Conditions - Dialogs configuration |
| Topic 6: Application Development | 15% | - Center-out architecture - Modular Enterprise Reuse - Customer Service Constellation transition - Pega Blueprint and application design - Coexistence strategies |
| Topic 7: Reporting and Insights | 5% | - Operational dashboards - Insights creation |
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