Peoplecert ITIL 4 Specialist: High-Velocity IT : ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question 1

A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

A. A/B testing
B. Regression testing
C. Chaos engineering
D. Static code analysis

Question 2

Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

A. Co-created value
B. Resilient operations
C. Valuable investments
D. Fast development

Question 3

A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?

A. Assured conformance
B. Co-created value
C. Resilient operations
D. Fast development

Question 4

A team automatically runs unit, integration, and security tests every time code is committed, and blocks the pipeline if any test fails.
Which technique is being applied?

A. Chaos engineering
B. Service validation sign-off by a change advisory board
C. Continuous testing
D. Post-implementation review

Question 5

The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A. Collect service experience data to justify improvements
B. Dedicate a service desk agent to providing live-chat support
C. Create an inbox to receive and automatically log emails
D. Provide and encourage the use of self-service

Solutions: