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Oracle Utilities Customer Care and Billing 2 Essentials : 1z1-562

1z1-562

Exam Code: 1z1-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: Sep 04, 2025

Q & A: 77 Questions and Answers

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About Oracle 1z1-562 Exam

Enough for test after 20 or 30 hours' practice

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Oracle 1z1-562 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configure and Manage Business Process Assistant (BPA) scripts
  • Configure and Manage Campaigns, Packages and Orders
Topic 2
  • Maintain Service Cycles, Routes and Field Activity Upload
  • Use the Oracle Utilities Application Framework
Topic 3
  • Route Management and Field Activity Upload
  • Configure and Manage To Do Functionality
  • Understand Maintenance Objects
Topic 4
  • Configure and Manage Credit & Collections and Overdue Processes
  • Determine Customer Account Structure
Topic 5
  • Manage Overpayment and Payment Distribution
  • Manage Payment Arrangements and Pay Plans
Topic 6
  • Manage Field Activities and Field Orders
  • Locate Help Documentation and Text
  • Use and Maintain Control Central
Topic 7
  • Configure using Business Object Elements
  • Maintain and Manage Customer Information
Topic 8
  • Configure the Case Management Functionality
  • Configure and Manage Meters and Items

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

Scope

This certificate verifies the fundamental knowledge to become an Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

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Target Audience

The Oracle 1z0-562 Certification Exam is targeted to the candidates having experience of working with Oracle Customer Care and Billing technology and looking to pursue a career as an OCS implementation specialist in the field of Oracle Customer Care and Billing technology.

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Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Exam type: Multiple Choice Questions

  • Duration: 120 minutes

  • Pass Score: 60%

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Number of Questions: 70 Questions

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Exam Code: 1z0-562

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

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