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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 2: Managing Scheduling and Optimization | 28% | - Manage service appointment lifecycle and assignment - Set up operating hours and availability - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools |
| Topic 3: Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Topic 4: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 5: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters - Relate work orders, service appointments, and products |
| Topic 6: Managing Resources | 16% | - Understand license types and deployment - Set up and manage crews and resource types - Configure service territories and membership - Manage time sheets, operating hours, and skills |
| Topic 7: Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Topic 8: Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
Salesforce Certified Field Service Consultant Sample Questions:
Question 1
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
A. Mobile Locations
B. Products Consumed
C. Warehouse Locations
D. Products Required
E. Inventory
Question 2
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
A. Create the individual Technicians as Service Crew Members.
B. Create the Contractor Manager as a Crew Service Resource.
C. Set the individual Technicians as Capacity-Based Service Resources.
D. Set the Contractor Manager as a Capacity-Based Service Resource.
Question 3
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?
A. Service DueDate
B. Customer Working Hours
C. Customer Entitlement
D. Service Urgency
Question 4
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?
A. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
B. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
C. Drag and drop the Service Appointments to other available Resources and run Optimization.
D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Question 5
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
A. Create a crew with two Technicians.
B. Create two Service Crews.
C. Create a single Service Appointment.
D. Create a work rule with two required skills.
Solutions:
| Question 1 Answer: A,B,E | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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