Salesforce Certified Slack Consultant : Slack-Con-201

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

What can you do to prevent the creation of duplicate users as a result of a grid migration?

A. Require users to login with their existing email and password.
B. Ask users to update their usernames to a standard nomenclature.
C. Make sure all guests are promoted to full members.
D. Ensure users' emails in Slack match SSO.

Question 2

Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A. Copy and paste the text of the help center into your training channel and pin the post.
B. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
C. Post answers to the questions in the #slack-help channel with an @here mention.
D. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.

Question 3

You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
B. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
C. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
D. Create a Sales and Marketing workspace for employees to collaborate on projects together.

Question 4

You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A. Grid design
B. Discovery
C. Governance
D. Channel strategy

Question 5

Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
B. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
C. Schedule of Creameri Ice Cream Co. deliveries and expected delays
D. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today

Solutions: