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Avaya 33160X : Avaya Workforce Engagement Support Certified Exam

33160X

Exam Code: 33160X

Exam Name: Avaya Workforce Engagement Support Certified Exam

Updated: Oct 23, 2026

Q & A: 71 Questions and Answers

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Avaya 33160X Exam Syllabus Topics:

SectionObjectives
Monitoring and Troubleshooting- Troubleshooting
  • 1. Issue Identification
  • 2. Diagnostic Tools
  • 3. Service Recovery Procedures
  • 4. Log Analysis
- System Monitoring
  • 1. Alert Management
  • 2. Event Logging
  • 3. Performance Monitoring
  • 4. Capacity Analysis
Maintenance and Support- Support Operations
  • 1. Support Escalation Procedures
  • 2. Incident Resolution
  • 3. System Documentation
  • 4. Operational Best Practices
- System Maintenance
  • 1. Database Maintenance
  • 2. Patch Management
  • 3. Software Updates
  • 4. Backup and Restore
System Architecture and Installation- Installation Procedures
  • 1. Server Installation
  • 2. Initial System Setup
  • 3. Database Configuration
  • 4. Service Validation
- Platform Requirements
  • 1. Network Requirements
  • 2. Hardware Specifications
  • 3. Security Requirements
  • 4. Software Prerequisites
Configuration and Administration- System Configuration
  • 1. User Management
  • 2. Workflow Configuration
  • 3. Role-Based Access Control
  • 4. Recording Policies
- Integration Management
  • 1. Data Synchronization
  • 2. PBX Integration
  • 3. Third-Party Application Integration
  • 4. Contact Center Integration
Workforce Engagement Solution Overview- Solution Components
  • 1. Workforce Engagement Architecture
  • 2. Core Features and Capabilities
  • 3. Deployment Models
  • 4. Licensing Overview

Avaya Workforce Engagement Support Certified Sample Questions:

Question #1
You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A. It showed CTI metadata association.
B. It received CTI events.
C. It showed CTI statistics.
D. It recorded management information.


Question #2
Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A. It is used to define and configure disk partitions used for storing.
B. It deletes the oldest recordings from the drive to make free space for the new recordings
C. It monitors the call buffer to ensure that there is enough free space to.
D. It removes all the data associated with a recording file when necessary.


Question #3
When setting up voice recording,whichstatement describes the purpose of member groups?

A. It enables the translation of recorded events from third-Paty systems
B. It specifies the actual extensions in use in your system, and associates them with the data source
C. It maps employees to extensions and data sources
D. It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment


Question #4
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A. Recorder Integration Service
B. IP Recorder
C. Screen Recorder
D. Replay role
E. RTP Proxy


Question #5
A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A. It will support rollback by reverting to the 15.1 Date Center
B. It is suitable for small systems only.
C. It will minimize upgrade downtime risks
D. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-


Solutions:

Question #1
Correct Answer: A
Question #2
Correct Answer: B,D
Question #3
Correct Answer: D
Question #4
Correct Answer: B,C,D
Question #5
Correct Answer: A,C

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