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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Protecting printer hardware and warranty - Maximizing long-term customer value |
| Topic 2: HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Planet Partners recycling program - HP Instant Ink and subscription services - HP sales and support resources |
| Topic 3: HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - HP specialty media and paper - Comparison with non-HP supplies - Original HP ink and toner cartridges |
| Topic 4: HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies |
HP Selling HP Supplies 2020 Sample Questions:
1. How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?
A) by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
B) by examining suspicious large or mid-sized purchases for counterfeit and illicit products
C) by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
D) by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
2. A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A) warranty Information
B) Informed decisions
C) low-cost replacements
D) studies and briefs
E) user testimonials
3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
B) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
C) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
D) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
4. What can you do to verify that printing supplies are not counterfeit?
A) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
B) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
C) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
D) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: B |


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